CROSS-SOLENT operators are preparing plans for the introduction of new rules requiring disabled passengers to give at least 48 hours notice before they travel.

New EU regulations come into force on December 18 to ensure staff help passengers with special needs.

The new rules also state that companies have to make “all reasonable efforts” to help disabled passengers who do not give the required notice.

Hovertravel’s marketing manager, Loretta Lale, said: “Wherever possible, 48 hours notice will be welcome but we will continue to assist our passengers in wheelchairs up to ten minutes before departure to and from the Island, where possible.

“We are also looking at how our hovercraft are able to expedite the boarding process for these passengers, in addition to reviewing our overall disability travel tickets to offer the very best service. Further details will be announced shortly.”

Both Wightlink and Red Funnel said they had long track records of catering for passengers with disabilities.

Wightlink said it already asked for advance notice and both it and Red Funnel confirmed the 48-hour requirement could be helpful but was not seen as essential.

Source: Wight County Press

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