Our staff will help you to get the most from your visit so please ask them if you have any special requirements or need additional support.

Should you wish to speak to someone at the Museum or to request and Access information pack please contact the Museum reception on 0121 557 9643 option 0.

Getting Around
The majority of the Museum buildings are accessible although many require the use of temporary ramps.

The Museum has costumed characters around the village and in the buildings that are readily available to help you use portable ramps if you need assistance.

Transport
The Museum tram dates back to 1900s and was not designed for wheelchair users it is only accessible by 3 large steps. The Museum have a vintage style vehicle, ‘DORIS’, which has been adapted with a tail lift. ‘DORIS’ is available to transport visitors with low levels of mobility and wheelchair users between the entrance buildings and the village.

Signs with information about this service are located near the tram stops. If you require this service please contact the tram driver, any member of staff or the Museum Site Manager Tel: 07788 666 161.

Facilities

Toilets
There are plenty of easily located adapted and accessible toilets located around the Museum. There is no need to bring a radar key with you on your visit, as the only toilet in need of a radar key is located at the Bottle and Glass Inn, where a key is available on request.

Rolfe Street Café
Within the Main building, this café serves sweet and savoury light bites and drinks.

There is level access into this area from the main entrance.

Hobbs Fish and Chip Shop
Fish and chips, cooked traditionally in beef dripping, can be purchased daily from 12 noon until 3.00pm.

This shop is on the Old Birmingham Road and is accessed from a pavement with a dropped kerb nearby. There are also facilities to eat inside the shop, although these are limited.

The Bottle and Glass Inn
Serves, from 11.00am to 3.00pm (12noon till 3.00pm on Sunday), a selection of traditional drinks including Black Country Real Ale. This pub has two steps at the entrance.

Access is achieved by using the available portable ramps, please ask a member of staff for assistance. An outdoor seating area is located in the pub yard.

Workers’ Institute Café
Located at the heart of Museum, this indoor café offers a range of hot and cold drinks whilst the Museum is open.

This café is accessible by a small step and Access is achieved by using the available portable ramps, please ask a member of staff for assistance. An outdoor seating area is located in the courtyard during the summer season.

Hobbs Courtyard café
This stylish open air café has a light seasonal food, sweet treat & drink selection suitable for all (closed during the winter season).

There is level access into this area from the Old Birmingham Road.

Assistance Dogs
Assistance dogs are welcome throughout the site. Water bowls are available at the Bottle and Glass Inn.

Dudley Tunnel and Canal Trip
Access is via a tow path, gradient 1 in 8, between Sidebotham’s Trap Shop and the Carter’s Yard, with a wide tarred middle section suitable for wheelchairs and pushchairs. The Dudley Canal Tunnel ticket office is accessible.

There is an additional charge for this Canal Trip. A narrow boat is fitted with a lift for wheelchair access and has capacity for two wheelchairs.

It is advisable to book in advance by contacting Dudley Canal Trust on 0121 557 4018 or via email,especially if you intend bringing a group of two or more wheelchair users.

Further Assistance for your visit

BSL Guide
The Museum is able to offer guides that are fully trained in the British Sign Language (BSL) to assist groups of 15 or more visitors with a hearing impairment (free of charge). For individuals charges will apply. This service is limited and is subject to availability, BSL guides must be booked in advance with our booking office Tel: 0121 520 8054 or Email: [email protected]

Printed information
Large print visitor site maps are available from the Admissions Desk

To help you make the most of your visit you can download exhibit information sheets. These are especially useful for customers who may have a hearing impairment. Click here to download

• Baker’s Shop (PDF 1400kB)
• Bottle and Glass Inn (PDF 960kB)
• Broome’s Garage (PDF 1200kB)
• Carter’s Yard (working horses) (PDF 976kB)
• Cast Iron Houses & Print Shop (PDF 1100kB)
• Chainmakers’ House (PDF 928kB)
• Cradley Heath Workers’ Institute (PDF 876kB)
• Doo’s Chemist (PDF 1000kB)
• Gregory’s General Store (PDF 1900kB)
• Hardware Shop (PDF 1400kB)
• Jerushah – the Tilted Cottage (PDF 580kB)
• Pitt’s Cottage (PDF 752kB)
• St. James’s School (PDF 1400kB)
• Station Road Cottages (PDF 1500kB)
• T. Cook’s Sweet Shop (PDF 888kB)
• Toll House (PDF 752kB)
• Underground Mine Trip (PDF 1200kB)

Full Access Survey Details
For our detailed Access Guide on how to get the most from your visit please download our accessibility guide (PDF 158kB)

Source: Black Country Living Museum

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